Returns & Refunds

1. Right of Withdrawal (Consumers only)

In accordance with EU law, consumers have the right to withdraw from their purchase within 14 days of delivery.

To be eligible for a return:

• Products must be unopened
• Products must be unused
• Products must be in their original packaging

Due to hygiene and safety reasons, opened cosmetic products cannot be returned.

To request a return, contact: info@jetsetsun.com

2. Returns and Refunds

If a return is accepted, the refund will be issued via the original payment method.

Shipping costs are non-refundable unless the product is defective.

3. B2B Customers

Business customers are not entitled to the statutory withdrawal right.

Returns for B2B orders are subject to approval by BT Cosmetics SRL.